Shipping Policy
Delivery Terms and Conditions
1. Order Processing and Delivery Time
- Processing Time: Orders will be processed after order confirmation.
- Delivery Time: Delivery timelines vary based on location and carrier.
- Remote Areas: May require additional time for delivery.
- Business Day Definition: Monday to Friday (excluding public holidays).
- Special Circumstances: Processing times may be extended during weekends, holidays, or promotional periods due to a higher volume of orders.
- Order Modifications: Once an order is confirmed, cancellations or changes cannot be accepted. For cancellation requests, please refer to our Return and Refund Policy.
- We currently accept orders with shipping addresses within the designated service regions.
2. Delivery Method
- Currently, delivery is available for designated regions. In-store pickup services are not available.
- Delivery to Specified Address: Delivery to the residential or commercial address provided by the customer.
- Pickup at Service Points / Lockers: Please enter the pickup point code and address in the shipping address field.
- Upon arrival of the item, the carrier will send a notification for pickup.
- For details, please refer to the carrier’s official website.
3. Delivery Charges
Shipping charges may apply based on order value and delivery location. Additional charges may be incurred if delivery cannot be made or is delayed due to the following circumstances:
- Incorrect or incomplete address, or unreachable contact number.
- The address falls under a category requiring special entry services.
- Failure to collect the item within the specified time frame.
For complete details on shipping options and applicable charges, please visit our website at shoprunninggears.com.